WECU Cardholder Fraud Education.

It is a new year and a busy time of year for everyone including the fraudsters.

Unfortunately, fraudsters have been getting cardholders to share the information they need to commit fraud.  One way is by posing as  financial institution call center agents. They are also known to send text messages that look like they are coming from your financial institution. These text messages may contain a warning of suspicious transaction activities.

Here are some following points to help you avoid compromising your personal information:

Text and Phone Alerts

• A text alert from Fiserv  warning of suspicious activity on a cardholder’s card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from Fiserv. A valid notification from Fiserv will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.
• A text alert from Fiserv will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.

What should I do if I receive a phone call from Fiserv

1. No information should have to be provided by the cardholder other than their zip code
2. Only answer “yes” or “no” to their questions.
3. Fiserv will NEVER ask for the PIN or the 3-digit security code on the back of a card.  Only a fraudster will tell you that they are going to issue you a new card and need your PIN number
4. If a transaction is confirmed fraudulent, then Fiserv will ask for more information.  The cardholder will then be transferred to an agent who will ask questions to confirm the card member’s identity before going through their transactions.
5. Feel uneasy about the call or questions, please hang up and call WECU.

Final note:  Please check your account(s) regularly for online for suspicious transactions.  Especially if you are unsure about a call or text message you have received. If anything looks amiss,  please call WECU directly for assistance.