Don’t fall for Gift Card Scam

Don’t fall for Gift Card Scam.  Gift cards are for gifts, not for payments.

If someone calls with urgent news or a convincing story and pressures you to pay them by buying a gift card, like an iTunes, WalMart, or Google Play card, and want you to give them the codes on the back of the card – stop. It’s a scam.  Here are couple scenarios that scammers may use.

  • A scammer calls and pretends to be from a government agency.  Such as IRS or Social Security. The scammer says that you owe money for taxes, bail money, debt collection, and more. They then tell you have to pay them with gift cards.
  • A scammer claims to be a family member in trouble or someone you know. The scammer tells you that they need to be paid in gift cards in order to remedy the situation. Don’t believe them. Never buy gift cards for them or provide them with any gift card codes.
  • You receive an email that looks like it from someone you know i.e.: your boss, mother, spouse, friend, family member and the person asks you to go buy gift cards and give them the code on back…. STOP!  It’s a scam.
  • Let’s make some quick money scam.  You are short on money and you see the “Make Quick Money” advertisement. Beware this is a scam.   The way it works:  The scammer is always excited when someone answers their ad. All you have to do is buy them a few gift cards.  They will deposit money in your account for the cards plus a few extra dollars for your time.  However, they need your banking information in order to deposit the money.  DO NOT GIVE THEM YOUR INFORMATION.  It is a SCAM.

If you are ever in doubt if something is correct.  Just stop.  Give us a call and whatever you do… do not share your personal information and banking information.  Thank you.

If you’re a victim of a gift card scam – report it. You can also report the scam to the Federal Trade Commission.

Also, share your experience.  There are many ways to help prevent others from falling victim by reporting the scam and sharing your experience via social Medias and also on Google.

 

WECU Cardholder Fraud Education

WECU Cardholder Fraud Education.

It is a new year and a busy time of year for everyone including the fraudsters.

Unfortunately, fraudsters have been getting cardholders to share the information they need to commit fraud.  One way is by posing as  financial institution call center agents. They are also known to send text messages that look like they are coming from your financial institution. These text messages may contain a warning of suspicious transaction activities.

Here are some following points to help you avoid compromising your personal information:

First things first, Download CardValet for your WECU Visa Debit Card.

CardValet® is ideal for cardholders who want to protect and manage their debit cards through their mobile devices.

You manage your finances while guarding fraud by using CardValet.  Simply download the app and start protecting yourself and your card today.

Text and Phone Alerts
  • A text alert from Fiserv  warning of suspicious activity on a cardholder’s card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from Fiserv. A valid notification from Fiserv will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.
  • A text alert from Fiserv will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
What should I do if I receive a phone call from Fiserv
  1. No information should have to be provided by the cardholder other than their zip code
  2. Only answer “yes” or “no” to their questions.
  3. Fiserv will NEVER ask for the PIN or the 3-digit security code on the back of a card.  Only a fraudster will tell you that they are going to issue you a new card and need your PIN number
  4. If a transaction is confirmed fraudulent, then Fiserv will ask for more information.  The cardholder will then be transferred to an agent who will ask questions to confirm the card member’s identity before going through their transactions.
  5. Feel uneasy about the call or questions, please hang up and call WECU.

Final note:  Please check your account(s) regularly for online for suspicious transactions.  Especially if you are unsure about a call or text message you have received. If anything looks amiss,  please call WECU directly for assistance.