Cardholder Fraud Education

Text and Phone Alerts

• A text alert from EnFact warning of suspicious activity on a cardholder’s card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from EnFact. A valid notification from EnFact will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.
• A text alert from EnFact will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.

What should I do if I receive a phone call from  EnFact

The phone message will be as follows:

This is the Fraud Detection center calling to verify recent activity on your White Eagle Visa Debit Card ending in xxxx (last 4 digits of card). If this is (Cardholder name) pres one.  If not, press two. Para Espanol, oprima nueve.  Please make your selection now.

1. No information should have to be provided by the cardholder other than their zip code
2. Only answer “yes” or “no” to their questions.
3. EnFact will NEVER ask for the PIN or the 3-digit security code on the back of a card.  Only a fraudster will tell you that they are going to issue you a new card and need your PIN number
4. If a transaction is confirmed fraudulent, then EnFact will ask for more information.  The cardholder will then be transferred to an agent who will ask questions to confirm the card member’s identity before going through their transactions.
5. Feel uneasy about the call or questions, please hang up and call WECU.

Final note:  Please check your account(s) regularly for online for suspicious transactions.  Especially if you are unsure about a call or text message you have received. If anything looks amiss,  please call WECU directly for assistance.