Loan Officer Job Descriptions
The following is a list of the Loan Officer Job Descriptions. The purpose of a loan officer is to assist our members in making sound lending decisions that fall within the parameters set by the credit union. They understand the importance of working in an environment that depends on the accountability of all and that working soundly together is essential to success. Every interaction is based on integrity and respect.
Duties include but are not limited to:
• Conduct loan interviews with members to determine their needs and recommend available products within policy guidelines, using sound judgement to determine which potential borrowers are a good risk opportunity for the credit union. Counsel for future lending options if not within established guidelines.
• Analyze loan files to determine what is needed to complete the loan process; ensure all proper documentation is completed. Work with title clerk and collateral protection departments to ensure members have followed through with their obligation of providing needed documentation.
• Process loan closings by educating the member on the terms of their loan and obtaining all necessary documentation for the completion of the loan and assist in the disbursement of loan proceeds.
• Establish a working knowledge of the indirect lending platform and work directly with dealerships as necessary to complete loan requests.
• Process any lending inquiries received by phone or mail and assist members with the completion of pay by phone payments.
• Work closely with the collections department to locate and contact members that are delinquent to establish a payment plan, payment deferment, or loan rewrite.
• Be able to thrive in a team environment, including readily acting as a backup for team members to ensure members are taken care of quickly and efficiently, as well as being able to excel on an individual basis.
• Establish excellent member service skills to show each member how important they are to the credit union by interacting in a friendly, helpful, and positive way.
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures so that together, as a team, we will succeed.
• Serve as a Notary Public.
